NPAir
Support
Need help with NPAir? Email us and we'll get back to you.
FAQs
NPAir can't find my Sonos speakers
Make sure your Mac is on the same Wi-Fi network as your speakers. NPAir discovers speakers over local SSDP multicast, so it can't find them across different networks, a guest network, or a VPN. Check that macOS has granted NPAir Local Network access under System Settings > Privacy & Security.
How do I restore my Pro purchase on another Mac?
Pro is tied to your Apple ID. Sign in to the same Apple ID on the other Mac and open NPAir; the purchase restores automatically through the App Store.
Does NPAir work with Sonos S1 systems?
Yes. NPAir supports both S1 and S2 households.
Something else?
Email us and describe what's happening, including your macOS version and Sonos system generation (S1 or S2) if relevant.
Contact
Email NPAir@npdesigned.com for support.